This course provides the participant with an understanding of realistic strategies for recruiting, hiring and training drivers. You’ll develop a real-world understanding of the driver personality and be able to “dialogue” with all driver/management team members in order to develop more constructive relationships, which will lead to a reduction in driver turnover. In addition, this seminar provides hard core strategies for handling scheduling problems and improving interaction between drivers, dispatchers and other management personnel.
This is a 1-day course for .5 CEU and 1 renewal point.
Course Benefits
Deal with problems between drivers, dispatchers and other operations personnel
Develop effective methods to recruit, hire and train drivers
Design and use a driver profile evaluation
Write and administer a formal driver exit interview
Develop a system of communication that will greatly enhance your driver/management relationships
Use skills to build a trusting team-oriented relationship with drivers
Identify and innovate regarding the use of positive reinforcement, recognition and incentives in order to improve driver morale
Apply several different strategies for effective recruiting and hiring of new drivers
Who Should Attend?
Those who manage drivers, are responsible for services to drivers, train drivers or have on-going connections with drivers, be it in person or through telecommunications. Anyone involved in dealing with employee and/or owner-operator drivers including:
